EMT Practice Test

1. Question Content...

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Question1: You configure a service level to adjust assignment urgency to 100 when the goal interval lapses. How does the assignment urgency impact the deadlineinterval?

Question2: You have a requirement to add a bank checking account number field to a view. Routing numbers must contain nine digits. How would you configure the field to support this requirement? (Choose One)

Question3: A customer refund case type requires an auditor to receive an email if the refund is greater than twice the price of the item.
Which participant role do you select to configure this requirement?

Question4: Which of the following steps provide easy configuration and maintainability of a savable data page for an existing data type ? (Choose Three)

Question5: Rulesets are used primarily for: (Choose Three)

Question6: The primary purpose of a service level is to________

Question7: An application allows employees to submit expense reports on a weekly basis. Expense reports must be approved by both employee's manager and audited by finance. The tasks may be completed in any order, but both must be approved for payment to be made. How do you configure the approvals in the application (Choose One)

Question8: Customers check their membership status with a company loyalty program by entering their full name andmember ID number. Once the membership status is returned, the customer either abandons the case or makes changes to their membership. If the member chooses to make changes, a case ID is assigned to the request.
Which two configurations, when applied in combination, achieve this behavior? (Choose Two)

Question9: Which two statements identify why you should automate correspondence ? (Choose Two)

Question10: A Customer applies for a credit card. In order for the credit card to be approved, the credit card consultant must receive the results of a credit check.
How do you configure the case types to reflect their relationship?

Question11: Which of the following two sets represent action sets (event>action) in Pega Platform ? (Choose Two)

Question12: User A should haveapplication permissions that are identical to User B's permissions. Unlike User B, User A lacks access to the My Cases page.
How do you grant access to the My Cases page for User A?

Question13: A shipping company uses a Pega application for order processing and fulfillment.
The Membership level locally-sourced data typeindicates the membership level of the customer.
The Address data type is used to verify the customer-entered billing and shipping addresses against a comprehensive database of postal addresses.
The Delivery preference data type specifies whether the customer prefers the delivery person to call the customer or ring the doorbell when dropping off a package.
In the graphic below, choose the appropriate data type based on how it is sourced.

Question14: Consider the following user story:
As a policyholder, I want to add a vehicleoperator to my insurance policy so I can extend coverage to the added operator.
Which two questions help you define the fields for the user view? (Choose Two)

Question15: Case Management -Knowledge Checkln a Job Recruitment application, business needs to schedule interviews for candidates who meet passing requirements. Each interview must be tracked from interview date/time to resolution date/time for quality control purposes. The status of interview can change from New, Open-Scheduled, Open-InProgress, Resolved-Rejected, and Resolved-Approved. What are the new records are essential for this application? (Choose Three) CH A Wait shape to hold processing until interview is completed.

Question16: Classes are used to________________________. (Choose Two)

Question17: Which of the following would be typical data stored in a Pega Data Source?

Question18: In a support application you have the requirement: An email notification should be sent within four hours of receipt of the support issue. What in the service level should be set to four hours to meet this requirement?
(Choose One)

Question19: A team is developing a new customer-focused application. The team wants to achieve the maximum benefits of application adoption.
Select each example on the left and drag it to the appropriate design concept on the right.

Question20: A manager requests a report that contains the following columns: Create, Date, Case ID, Create Operator, and Work Status. You must sort the Case ID values to the case with the highest ID value appears at the top of the list and descends in order. How would you design the report definition to support this requirement ?

Question21: Which requirement is best implemented using a Wait step in a case

Question22: Which two situations require adata type? (Choose Two)

Question23: You are configuring a Confirm and Pay view that includes a payment type selection list. The following image shows the Credit Card Type selection list. One of the payment options is PayPal. Paypal requires users to confirm order details on the PayPal website. How do you configure the link to PayPal to display only when users select PayPal as their payment option ?

Question24: When modeling the life cycle of a case, stages represent a___________or a_____________(Choose two)

Question25: A candidate's language skills are captured in a candidate case. What type of property is used to capture the candidate's language skill if the property reference is .Language(Spanish) ?

Question26: When applying for a credit limit increase, customers with standard credit cards must provide information in an Employment Information process. Requests from customers with Platinum credit cards automatically skip this process.
What task do you perform to implement this requirement?

Question27: The clipboard is a_________________tool and is unique to each_________________? (Choose One)

Question28: A pre-approval mortgage case type collects applicant information and real estate property details. Which field type stores and displays an applicant's mortgage loan amount correctly?

Question29: When completing a new rule for, the "Apply To" field represents what?

Question30: A prospective employee must pass a criminal background check before receiving an offer. When would you add a decision point to the workflow process ?

Question31: A home loan application requires application the legal team manager and the Finance team manager. The Legal team manager must approve before the Finance team manager. How do you configure this requirement?

Question32: What two items should a developer configure before delegating a rule?(Choose Two)

Question33: In App Studio, when is the earliest opportunity to configure a user view for a step in a case life cycle?

Question34: A Collect Information step in the case life cycle sets the case status to Pending-Approval. When does the case status automatically update ?

Question35: You check out a rule to update it. While the rule is checked out, another developer decides to test a case type by creating and processing the case. What happens when the application attempts to use the rule you checked out ?

Question36: How do you route an assignment so that any available member of the Finance department can perform the task?

Question37: Conditional paths in a case life cycle are used to define

Question38: In a purchase request case type, you have the following requirement: Purchase requests should automaticallygo to a manager of an employee.
To meet this requirement, you design a case with a________________.

Question39: In a new prescription request, all NSAID medication requests must have a pharmacist with DRG Level 3 approvals. Any pharmacist who meets or exceeds Level 3 may approve. To meet this requirement you configure the case design to have________________________. (Choose One)

Question40: Consider the following scenario:
An employee submits a request to purchase equipment. The request is sent to the manager for review. If approved, the request is forwarded to the Fulfillment department.
How do you name thestep where the request is sent to the manager?

Question41: In a job application case, a hiring manager needs to receive an automatic email notification when the case reaches a Collect Work Sample assignment. How would you configure this correspondance requirement ?

Question42: In an online shopping application, the primary case type PurchaseOrder has two child case types: Payment and Packaging. In processing PurchaseOrder case PO-11, Payment case Pay-37 and Packaging case Pac-56 are created. Which statement about the processing of PO-11, Pay-37 and Pac-56 is correct ?

Question43: In a case which tracks requests for auto loans, a requirement states: Customers should be able to modify contact information at any time during the processing of the case.
Contact information changes must not alter or interrupt the primary flow of the case.
Which option meets the needs of this requirement?

Question44: A requirement states: When a business guest checks out of a hotel, the guest must complete a hotel review to receive a corporate discount.
Select thecase type relationship that satisfies the requirement.

Question45: Which configuration informs a user by email when an assignment is added to the user's worklist?

Question46: You want to capture the delivery method for a purchase request. The options are Standard, Premium, or Next Day. You use the Data Model tab to create the property. How would you define the list with the delivery options ?

Question47: How does the passed deadline interval differ from the goal and deadline intervals (Choose two)

Question48: You need to fetch exchange rates that are updated on a daily basis from a web service and make them available in your application using a data page. Which scope would you select for the data page ?

Question49: Your organization has a standard loan request report that contains columns for loan ID, loan officer, work status, and a loan creation date. A manager requests a report that includes only loans created in the previous quarter and do not have a status a New. How would you configure the report filter to support this requirement
?

Question50: You are preparing to delegate a number of business rules. What three prerequisite actions must be taken before you can delegate the business rules? (Choose Three)

Question51: Choose two use cases that require the configuration of conditional paths within the case type. (Choose Two)

Question52: A home loan compagny has home appraisal offices in various regions. Each office has a work queue. The compagny requires that appraisals be assigned to offices based on the home's location. For example; home appraisals for Boston are assigned to the New England office work queue. Which routing approach supports this requirement ?

Question53: When does the Status of a case change when a Work Status change is configured on an Assignment shape?
(Choose One)

Question54: pyworkPage stores which type of information